1. Cancellation Policy

All cancellation requests must be submitted in writing to info@egyniletours.com. A request is considered received when it reaches our official email inbox. Customers should retain written confirmation of their cancellation request.

2. Refund Eligibility

Customers who submit a cancellation request at least 14 calendar days before the scheduled tour start date may be eligible for a refund, subject to the applicable booking conditions.

• The request must be received within the required 14-day notice period.
• Any non-refundable deposits or third-party charges must have been disclosed in advance and may be deducted where permitted by law.
• The refundable amount will be determined based on the booking details and any applicable supplier terms.

Egy Nile will communicate the approved refund amount and any applicable deductions to the customer.

3. Cancellations Made Less Than 14 Days Before Departure

Bookings cannot ordinarily be cancelled less than 14 calendar days before the scheduled tour start date. Customers who cancel during this period, fail to attend, or choose not to use the booked services will generally not be entitled to a refund, except where required by applicable law or expressly agreed to by Egy Nile in writing.

4. Booking Amendments

Requests to change travel dates, itineraries, or the number of travelers are subject to availability and written approval from Egy Nile.

Changes may involve additional charges from Egy Nile or third-party suppliers. If a requested change cannot be accommodated, the original booking terms will continue to apply unless otherwise agreed in writing.

5. Refund Processing

Once a refund has been approved, Egy Nile will initiate the refund using the original payment method whenever possible. The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

Customers will be informed of the refund status and any relevant processing details.

6. Cancellations by Egy Nile

If Egy Nile cancels a confirmed tour, we will notify affected customers and explain the available options. Depending on the circumstances, these may include rescheduling or a refund for eligible amounts paid for the cancelled services.

Where circumstances beyond our reasonable control affect a tour, we will assess the situation and provide appropriate guidance in accordance with the booking terms and applicable law.

7. No-Shows and Unused Services

Customers who fail to arrive at the agreed meeting point, miss a scheduled tour, or voluntarily leave a tour early will generally not receive a refund for unused services, subject to applicable law and the specific circumstances of the booking.

8. Third-Party Services

Certain travel arrangements may be provided by independent hotels, transportation companies, tour guides, or other suppliers. Additional cancellation and refund terms may apply to these services.

Egy Nile will communicate relevant supplier restrictions where applicable. Any deductions or restrictions will be handled in accordance with the disclosed booking terms and applicable law.

9. Legal Exceptions

Nothing in this policy excludes or limits any consumer rights that cannot legally be waived. Where mandatory consumer protection laws provide rights that conflict with this policy, the applicable legal requirements will take precedence.

10. Contact Egy Nile

For cancellation requests, refund inquiries, or questions about this policy, please contact our team using the official details below.